Refund Policy

1. Overview

At ZonGaming.shop, we are committed to delivering high-quality game development services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting refunds.

2. Refund Eligibility

2.1 Full Refunds Available

2.2 Partial Refunds Available

Partial refunds may be available in these situations:

• Client cancellation after work has commenced (refund based on work not yet completed)
• Significant changes in project scope requested by client
• Mutual agreement to terminate project early
• Service quality issues that can be documented and verified

2.3 No Refunds Available

3. Refund Timeline and Process

Project Stage	Refund Eligibility	Processing Time
Pre-Development (0-48 hours)	100% refund available	3-5 business days
Planning & Design (First 25%)	75% refund possible	7-10 business days
Development (25-75%)	25-50% refund possible	10-14 business days
Testing & Delivery (75-100%)	Limited refund available	14-21 business days

4. Refund Request Process

4.1 How to Request a Refund

1. Contact Us: Send a detailed refund request to refunds@zongaming.shop
2. Include Information: Project details, contract number, reason for refund request
3. Provide Documentation: Any supporting evidence for your refund claim
4. Wait for Review: We will review your request within 3 business days
5. Resolution: We will provide a written response with our decision

4.2 Required Information

All refund requests must include:

• Full name and contact information
• Project contract number or invoice number
• Detailed explanation of refund request
• Timeline of events leading to refund request
• Any relevant correspondence or documentation

5. Partial Deliverables

6. Dispute Resolution

6.1 Internal Review Process

If you disagree with our initial refund decision:

1. Request escalation to senior management
2. Provide additional documentation if available
3. Participate in good faith discussions to resolve the issue
4. Accept mediation if necessary

6.2 External Mediation

Unresolved disputes may be subject to:

• Professional mediation services
• Arbitration as specified in the service contract
• Legal proceedings under Pakistani jurisdiction

7. Refund Methods

7.1 Payment Method

Refunds will be processed using the same method as the original payment:

• Bank Transfer: 5-7 business days
• PayPal: 3-5 business days
• Credit Card: 7-14 business days (depending on bank)
• Cryptocurrency: 1-3 business days

7.2 Processing Fees

Transaction fees may be deducted from refunds where applicable, including:

• Bank transfer fees
• Payment processor fees
• Currency conversion costs
• International transfer charges

8. Exceptional Circumstances

9. Quality Assurance

9.1 Our Commitment

We strive to prevent refund situations by:

• Clear communication throughout the project
• Regular progress updates and milestone reviews
• Comprehensive testing and quality assurance
• Professional project management
• Transparent pricing and timeline estimates

10. Contact Information

11. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. We will notify clients of significant changes through:

• Email notifications to active clients
• Website announcements
• Updates to individual project contracts

12. Limitations and Disclaimers

12.2 Third-Party Dependencies

Refunds may be affected by third-party factors including:

• App store policy changes
• Platform SDK updates
• Third-party service interruptions
• Government regulations

13. Legal Compliance

This refund policy complies with:

• Pakistani consumer protection laws
• International business practices
• Industry standard terms
• Platform-specific requirements

14. Final Provisions

14.1 Good Faith

All refund requests will be handled in good faith with consideration for:

• Client satisfaction and relationship
• Project circumstances and challenges
• Fair compensation for work completed
• Business sustainability

14.2 Documentation

All refund decisions will be documented and clients will receive:

• Written explanation of decision
• Breakdown of refund calculation
• Timeline for refund processing
• Contact information for follow-up

15. Acknowledgment

This Refund Policy is designed to be fair to both clients and service providers. We appreciate your understanding of the custom nature of game development services.